Delete your account

Overview

This page explains how to delete your Bibli Verse Puzzle account and the data tied to it. Bibli Verse Puzzle is published by BibliXP, INC. on the App Store and Google Play. You only have an account if you signed in with Apple, Google, or an email address and password. Guest progress lives on your device and has no account to delete. If you bought or restored a purchase as a guest, see Guest IDs below.

Cancel your subscription first

Deleting your account does not cancel a subscription. Subscriptions are billed by Apple or Google and keep renewing until you cancel them in the store where you subscribed:

• App Store: open Settings, tap your name, then Subscriptions, or visit apps.apple.com/account/subscriptions.
• Google Play: open the Play Store, tap your profile, then Payments & subscriptions, then Subscriptions, or visit play.google.com/store/account/subscriptions.
• In the app: Profile, then Membership, then Manage subscription.

Delete in the app

Open Bibli Verse Puzzle, go to Profile, then Account, and tap Delete account. The account is deleted right away. If you signed in with Apple, you will confirm with Apple and Sign in with Apple is disconnected from the app.

Request deletion without the app

If you no longer have the app, email contact@biblixp.com from the email address on the account, with the subject “Delete my Bibli Verse Puzzle account.” That address is the one shown in Profile. If you used Hide My Email, it is an Apple private relay address ending in @privaterelay.appleid.com.

We delete an account after we confirm the request came from the email address on that account. If you write from a different address, we email the address on the account and delete it after that inbox confirms. We do this within 30 days and reply when it is done.

Guest IDs

When you buy or restore a purchase as a guest, the app gives that device a guest ID: a random identifier with no name, email address, or password. Your purchase records are stored under it, and, while you have a subscription, which premium puzzles you open each month. Your puzzle progress stays on the device. It is not an account, and because it has no email address we cannot find it from an email address alone.

To remove what is stored under it, sign in on that device with an Apple or Google account that has no Bibli Verse Puzzle account yet. That makes the guest ID part of the new account. Then delete the account in Profile as described above. Or email contact@biblixp.com with the date and store of your purchase and we will remove it where we can.

What is deleted

• Your account and sign-in identity
• Your profile and display name
• Cloud progress, favorites, interests, showcase, and the premium puzzles you opened
• Synced subscription and collection unlock records
• The progress, favorites, and showcase the app kept for the account on that device

What we keep

We keep purchase and billing records, such as the product, price, store, and date, under an identifier that no longer links to an account. We need them for accounting, tax, refunds, and payments to the artists whose work you bought. Apple and Google keep their own receipts under their policies.

Purchases stay with your Apple or Google account. Use Restore purchases in Profile to get them back, with or without an account.